All Kelly guitars sold as “New” or “Custom Order” guitars come with a 1 year warranty against defects in materials and workmanship. Strings, guitar cases, and French polish finish are not covered by the 1 year warranty.
In the event that the buyer has a problem with their guitar we ask that they contact the dealer the guitar was purchased from or contact us directly if the guitar was purchased from the Kelly Guitar Company directly. We will ask for video or photos of the problem and decide how to proceed. If we think the problem is due to our materials or workmanship we will ship the guitar free of charge and do whatever possible to correct the problem.
If the issue is not due to us we will provide an estimate for the cost of repair, shipping, and the time it will take to complete.